Monitoring of ICT Operations
Under Act No. 95/2019 Coll. on Information Technologies in Public Administration, every operator of a public administration information system is required to ensure its operation, service, and support.
To maintain continuity of information systems, regular monitoring of ICT technologies is necessary. This allows identification of capacity requirements and trends to prevent critical outages, slowdowns, or other unexpected functional failures. Individual ICT components are monitored using resources that provide timely information on new technical vulnerabilities and security updates. Monitoring is performed by implementing tools to log system and user activities, which are then evaluated. In case of unusual or critical events, the ICT asset administrator must take appropriate action. Monitoring also includes protection systems against malicious code.
Every six months, you are required to submit a report to the Ministry of Investments on the number and nature of reported, resolved, and closed service requests and operational incidents. Monitoring information must also be made available to the public.
We can provide a comprehensive tool for monitoring the operation, availability, and performance of devices in your ICT infrastructure.
The system is scalable and suitable for monitoring networks of any size. It can monitor various types of devices, such as physical and virtual servers, network components, storage devices, and other equipment capable of providing operational data. Monitoring is performed in real time, and data can be immediately visualized through graphs, maps, and dashboards.
The system can notify the administrator of a service or server about any issues. This allows immediate corrective actions to prevent more serious damage or negative impact on operations. Notifications can be sent through multiple channels such as email, SMS, Jabber, or custom channels. You can create a timeline for alerts: initially to the primary recipient, then, if unresolved, to additional recipients, and even execute commands if needed.
The system also supports data comparison across different time periods for historical analysis. For example, you can compare this Monday with the previous Monday or this afternoon with the same period two weeks ago. This is useful when workloads are uneven, and simple period-to-period comparison is insufficient. For instance, average CPU load in the last hour might be twice as high as the load during the same period last week.
Access to the system is via a web interface, with customizable user permissions. The interface provides multiple ways to visually present your ICT environment. On one screen, you can display as many graphs as needed, automatically refresh them, adjust time periods, and more. A single interface is used for both monitoring configuration and viewing collected data. Network administrators can manage everything from one screen. The system supports all widely used web browsers and includes Slovak language support.